HAZARD NOTIFICATION - Core Network Upgrades
Scheduled Maintenance Report for Beam Internet
Completed
The scheduled maintenance has been completed.
Posted Nov 04, 2019 - 12:59 ACDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Oct 17, 2019 - 15:53 ACDT
Scheduled
As per the recent outage on the 11th of October, We are expediting the migration of our core networks across to a new Vendor platform. This work will be carried out during the early hours over the next 5 weeks. Please see the below details of the migration below and advice if there is an outage required for the changes. Where No Planned Outage is listed below, the works we are completing are planned to have no impact on connectivity however there is a risk of service downtime if the work does not go ahead as planned.

Tuesday the 15th of October - No Planned Outage - EMERGENCY HAZARD Notification.
Thursday the 24th Of October - 12am-6am - No Planned Outage - HAZARD Notification.
Tuesday the 29th of October - TBA
Tuesday the 5th of November - TBA


For further information on the above, Please contact us on 1300 591 261 or support@beaminternet.com.au




*GENERAL INFORMATION BELOW*

Please see the below Categories of Service Notifications.

Type: HAZARD
Description: Work undertaken on Beam Internet Infrastructure which may impact Customer’s Service if the work does not go as planned
Notification Period: 5 Business Days

Type: SERVICE IMPACTING
Description: Customer’s Service will remain operational although impacted in some way, such as a one second switch hit or increased latency due to an alternate traffic path being used
Notification Period: 5 Business Days

Type: OUTAGE
Description: Customer’s Service will be unavailable for the period of time mentioned in the notice
Notification Period: 10 Business Days

Type: EMERGENCY
Description: As per Hazard, Service Impacting or Outage
Notification Period: As soon as reasonably practicable with a goal of 8 hours minimum notice
Posted Oct 17, 2019 - 15:52 ACDT
This scheduled maintenance affected: Area - Northern Barossa, Area - Mid North/ goyderCONNECT, Area - Kangaroo Island, Area - Fleurieu peninsula, Area - Murray Bridge, Mail Server - mail.beaminternet.com.au, Corporate Data/Datacentre Services, and Area - Southern Barossa.