All Systems Operational

About This Site

Welcome to Beam Internets Status Page. Below you will be able to see if we're working to restore services due to a reported outage

Area - Northern Barossa Operational
Area - Mid North/ goyderCONNECT Operational
Area - Kangaroo Island Operational
Area - Fleurieu peninsula Operational
Area - Murray Bridge Operational
Mail Server - mail.beaminternet.com.au ? Operational
Corporate Data/Datacentre Services Operational
Area - Southern Barossa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As per the recent outage on the 11th of October, We are expediting the migration of our core networks across to a new Vendor platform. This work will be carried out on Tuesday mornings from 3am to 6am over the next 5 weeks. Please see the below details of the migration below and advice if there is an outage required for the changes. Where No Planned Outage is listed below, the works we are completing are planned to have no impact on connectivity however there is a risk of service downtime if the work does not go ahead as planned.

Tuesday the 15th of October - No Planned Outage - EMERGENCY HAZARD Notification.
Tuesday the 22nd Of October - TBA
Tuesday the 29th of October - TBA
Tuesday the 5th of November - TBA


For further information on the above, Please contact us on 1300 591 261 or support@beaminternet.com.au




*GENERAL INFORMATION BELOW*

Please see the below Categories of Service Notifications.

Type: HAZARD
Description: Work undertaken on Beam Internet Infrastructure which may impact Customer’s Service if the work does not go as planned
Notification Period: 5 Business Days

Type: SERVICE IMPACTING
Description: Customer’s Service will remain operational although impacted in some way, such as a one second switch hit or increased latency due to an alternate traffic path being used
Notification Period: 5 Business Days

Type: OUTAGE
Description: Customer’s Service will be unavailable for the period of time mentioned in the notice
Notification Period: 10 Business Days

Type: EMERGENCY
Description: As per Hazard, Service Impacting or Outage
Notification Period: As soon as reasonably practicable with a goal of 8 hours minimum notice
Posted on Oct 14, 14:38 ACDT
Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Postmortem - Read details
Oct 12, 16:32 ACDT
Resolved - This incident has been resolved.
Oct 12, 16:30 ACDT
Update - We are continuing to monitor for any further issues.
Oct 12, 16:29 ACDT
Update - Services have been restored, we will monitor over the coming days.
Oct 11, 23:58 ACDT
Update - Northern Barossa remains affected by the service outage with engineers completing onsite tower work. All other services have been restored.
Oct 11, 17:15 ACDT
Update - 98% of services have been restored, we are stabilising connections and will continue to bring services online until fully restored.
Oct 11, 15:23 ACDT
Monitoring - We are isolating and bringing up segments of the network in an orderly fashion.
Oct 11, 14:00 ACDT
Update - We have identified the fault and have to travel to the data center to resolve.
Oct 11, 12:32 ACDT
Identified - We have narrowed the issue down to a core switch and we are working to resolve the issue.
Oct 11, 11:12 ACDT
Investigating - Hi, We're currently investigating a network outage affecting a large number of customers. We will post updates as they become available.

Regards,

Beam Internet
Oct 11, 10:46 ACDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.