Investigating - Attention KI Customers. Unfortunately throughout the night some of our infrastructure sustained fire damage. At this stage we are awaiting to gain access to assess the damage and have no firm timeframe for restoration as yet. This will be affecting corporate and residential services on the western end of the island.
Jan 10, 09:05 ACDT

About This Site

Welcome to Beam Internets Status Page. Below you will be able to see if we're working to restore services due to a reported outage

Area - Northern Barossa Operational
Area - Mid North/ goyderCONNECT ? Operational
Area - Kangaroo Island Operational
Area - Fleurieu peninsula Operational
Area - Murray Bridge Operational
Mail Server - mail.beaminternet.com.au ? Operational
Corporate Data/Datacentre Services Operational
Area - Southern Barossa Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be migrating PPPoE authenticated services across to a new platform. This will result in a 10 minute downtime for services authenticating with PPPoE during the outage window which includes all residential services

If you have any questions, please contact us at support@beaminternet.com.au or 1300 591 261
Posted on Jan 24, 09:45 ACDT
We will be migrating PPPoE authenticated services across to a new platform. This will result in a 10 minute downtime for services authenticating with PPPoE during the outage window which includes all residential services

If you have any questions, please contact us at support@beaminternet.com.au or 1300 591 261
Posted on Jan 24, 09:46 ACDT
Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020
Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:00 ACDT
Scheduled - We will be performing maintenance during this time in our data centre. We do not expect any outages to occur from this work being completed.
Jan 24, 09:39 ACDT
Jan 24, 2020
Resolved - This incident has been resolved.
Jan 24, 09:36 ACDT
Update - We are continuing to monitor for any further issues.
Dec 20, 19:15 ACDT
Monitoring - Currently, rolling power outages are occurring due to increased fire risk. Unfortunately, some of our tower sites rely on mains powered air-conditioned cabinets to maintain temperature. While we have permanent generators and battery systems installed at these sites as well as a fleet of generators ready to roll from our HQ, we are unable to run any permanent generators without direct supervision. Due to the current fire risk, we are unable to send staff into these areas and will be shutting down services if these air-conditioned sites lose mains power.

We hope you understand that staff safety is our number one priority.

Stay Safe and Kind Regards,


Beam Internet
Dec 20, 13:58 ACDT
Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 ACDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 02:00 ACDT
Scheduled - We are require to make a change on the back-haul links connecting Island. This will result in 10 Minutes downtime for connectivity to the island between 2am and 4am on the 16th of January.

For any questions, please contact us on 1300 591 261 or support@beaminternet.com.au
Jan 14, 21:15 ACDT
Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.