Core network - software upgrades
Scheduled Maintenance Report for Beam Internet
The scheduled maintenance has been completed.
Posted Nov 19, 2019 - 06:00 ACDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 19, 2019 - 00:00 ACDT
As per the recent outage on the 11th of October, We are expediting the migration of our core networks across to a new Vendor platform. Please see the below details of the migration below and advice if there is an outage required for the changes. Where No Planned Outage is listed below, the works we are completing are planned to have no impact on connectivity however there is a risk of service downtime if the work does not go ahead as planned.

Type: Emergency Outage
Date: Tuesday the 19th of November - 12am-6am
Areas Affected: All
Expected Downtime: Customers authenticating with PPPoE may experience downtime for approximately 30 mins during the outage window so urgent software updates can be deployed

For further information on the above, Please contact us on 1300 591 261 or


Please see the below Categories of Service Notifications.

Description: Work undertaken on Beam Internet Infrastructure which may impact Customer’s Service if the work does not go as planned
Notification Period: 5 Business Days

Description: Customer’s Service will remain operational although impacted in some way, such as a one second switch hit or increased latency due to an alternate traffic path being used
Notification Period: 5 Business Days

Description: Customer’s Service will be unavailable for the period of time mentioned in the notice
Notification Period: 10 Business Days

Description: As per Hazard, Service Impacting or Outage
Notification Period: As soon as reasonably practicable with a goal of 8 hours minimum notice
Posted Nov 18, 2019 - 20:47 ACDT
This scheduled maintenance affected: Mail Server -, Area - Northern Barossa, Area - Southern Barossa, Area - Kangaroo Island, Area - Mid North/goyderCONNECT, and Area - Murray Bridge.