Maintenance - Core Network Upgrades
Scheduled Maintenance Report for Beam Internet
Completed
The scheduled maintenance has been completed.
Posted Nov 14, 2019 - 06:00 ACDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 14, 2019 - 00:00 ACDT
Scheduled
As per the recent outage on the 11th of October, We are expediting the migration of our core networks across to a new Vendor platform. Please see the below details of the migration below and advice if there is an outage required for the changes. Where No Planned Outage is listed below, the works we are completing are planned to have no impact on connectivity however there is a risk of service downtime if the work does not go ahead as planned.

Type: Emergency Outage
Date: Thursday the 14th of November - 5am-6am
Areas Affected: Murray Bridge, Nuriootpa
Expected Downtime: 10 Minutes


For further information on the above, Please contact us on 1300 591 261 or support@beaminternet.com.au




*GENERAL INFORMATION BELOW*

Please see the below Categories of Service Notifications.

Type: HAZARD
Description: Work undertaken on Beam Internet Infrastructure which may impact Customer’s Service if the work does not go as planned
Notification Period: 5 Business Days

Type: SERVICE IMPACTING
Description: Customer’s Service will remain operational although impacted in some way, such as a one second switch hit or increased latency due to an alternate traffic path being used
Notification Period: 5 Business Days

Type: OUTAGE
Description: Customer’s Service will be unavailable for the period of time mentioned in the notice
Notification Period: 10 Business Days

Type: EMERGENCY
Description: As per Hazard, Service Impacting or Outage
Notification Period: As soon as reasonably practicable with a goal of 8 hours minimum notice
Posted Nov 11, 2019 - 11:31 ACDT
This scheduled maintenance affected: Area - Northern Barossa, Area - Mid North/ goyderCONNECT, Area - Kangaroo Island, Area - Fleurieu peninsula, Area - Murray Bridge, Mail Server - mail.beaminternet.com.au, Corporate Data/Datacentre Services, and Area - Southern Barossa.